Allgemeine Geschäftsbedingungen ebb & flow

Terms and Conditions

1. Scope

For all orders via our online shop under the domain www.ebb-and-flow.eu the following terms and conditions apply. Our online shop is aimed exclusively at consumers.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. An entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Contractual partner, conclusion of contract, order process, correction options

The purchase contract is concluded with ebb & flow - Fabian Baier.

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order. The ordering process is as follows:

Online catalog
In the online catalog you can choose a product category or
Add a product directly to the shopping cart via the product recommendations by pressing the "jetzt kaufen" button or
Jump over the product recommendation to the product detail page by clicking on the product photo
Product detail page. You can find more information about the product on the product detail page
Here you can either enter the number of products directly or increase it step-by-step by pressing the "weitere hinzufügen" button.
By pressing the "zur Kasse" button, you will be taken to the order summary page. Again, you can manually adjust the number of products or return to the online catalog.
Orders
Your order will be summarized for you on this page. You can adjust the quantities or delete them completely from the shopping cart.
Your email address will be requested (required for PayPal and for sending the contractual documents)
By pressing the button "weiter", you will get to the shipping and delivery page
Shipping and delivery
Please enter your name and address here
By pressing the button "weiter", you get to the shipping method. At the moment you do not have a choice here, as we do shipping in Europe with DHL / Dt. Post free of charge.
Payment processing
On this page you may find the payment options listed below
A contract with us is only concluded after the payment process has been completed, in accordance with the rules listed below. A confirmation of receipt of your order will be sent by email immediately after the order has been sent.

When the contract with us is concluded depends on the payment method you have chosen:
SEPA direct debit

We accept your order by sending a declaration of acceptance in a separate email or by delivering the goods within two days.

Payment in advance

We accept your order by sending a declaration of acceptance in a separate email within two days, in which we give you our bank details.

Credit card

We accept your order by sending a declaration of acceptance in a separate email or by delivering the goods within two days.

3. Contract language, contract text storage

The language (s) available for the conclusion of the contract: German, English
We save the text of the contract and send you the order data and our terms and conditions in text form. You can see the contract text in our customer login.

4. Terms of delivery

In addition to the stated product prices, shipping costs may also apply. You can find more detailed provisions on any shipping costs incurred in the offers.
We only deliver by post. A self collection of the product is not possible.

You bear the direct costs of returning the goods.
We do not deliver to packing stations.

5. Payment

The following payment methods are generally available in our shop:

SEPA direct debit

By submitting the order, you give us a SEPA direct debit mandate. We will inform you of the date of the account debit (so-called prenotification). By submitting the SEPA direct debit mandate, we request our bank to initiate the payment transaction. The payment transaction will be carried out automatically and your account will be debited. The account is debited before the goods are dispatched. The period for the advance notice of the date of the account debit (so-called prenotification period) is 1 days.

Payment in advance

If you choose the payment method in advance, we will give you our bank details in a separate email and deliver the goods after receipt of payment.

Credit card

When you place your order, you enter your credit card details. After your legitimation as the legal cardholder, the payment transaction will be carried out automatically and your card will be charged immediately after the conclusion of the contract.

6. Retention of title

The goods remain our property until full payment.

7. Transport damage

If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and contact us immediately. Failure to lodge a complaint or to contact you has no consequences for your legal claims and their enforcement, in particular your warranty rights.

However, they help us to assert our own claims against the carrier or the transport insurance.

8. Warranties and Guarantees

Unless expressly agreed otherwise below, the statutory right to liability for defects applies.
The following applies to used goods: if the defect occurs one year after delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods.
The above restrictions and shortened deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents

• in the event of injury to life, limb or health
• in the event of willful or grossly negligent breach of duty as well as malice
• in the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and compliance with which the contractual partner may regularly rely (cardinal obligations)
• as part of a guarantee promise, if agreed, or
• as far as the scope of the product liability law is opened.

Information on any additional guarantees that may apply and their precise conditions can be found with the product and on special information pages in the online shop.

9. Liability

We are always unrestrictedly liable for claims based on damage caused by us, our legal representatives or vicarious agents

• in the event of injury to life, limb or health
• in the event of willful or grossly negligent breach of duty
• in the case of guarantee promises, if agreed, or
• as far as the scope of the product liability law is opened.

In the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner can regularly rely (cardinal obligations) through slight negligence on the part of us, our legal representatives or vicarious agents, the amount of liability is foreseeable at the time the contract was concluded Damage limited, the occurrence of which can typically be expected.
Otherwise claims for damages are excluded.